State Farm® Insurance Agent Danny Pulaski

"Reply to owners response: Instead of addressing the lack of communication and overall customer experience, you chose to publicly share details about my policies and personal situation that did not need to be disclosed in a public forum. That level of detail is inappropriate and raises concerns about how customer information is being handled and communicated. My concern has consistently been about how this was handled—the lack of clear communication, inconsistent information, and the dismissive tone—not your internal policies. A more appropriate response would have been to acknowledge the experience and offer to resolve it offline. Instead, this reinforces the lack of professionalism, discretion, and care that led to this situation in the first place. For clarity, I did not state that I was married—I referred to him as my partner. Adding assumptions publicly only adds to the concern. Given the nature of this response, I will be exploring additional avenues to ensure this situation is reviewed appropriately. Original review; After years with Danny Pulaski State Farm, I found out they dropped my home coverage and removed discounts only because I called—with zero notice and zero empathy after my partner passed away……. This is one of the most frustrating customer service experiences I’ve had—and I will be switching providers. After my partner passed away, I initially contacted the office to update my homeowner’s policy since the home had been transferred into my name. During that first call, the manager, Greg, referred to my partner as my father. I corrected him, and there was no apology—just indifference—which set the tone from the beginning. At that time, the home was still being treated as owner-occupied. I later clarified it would become a rental and was told it would need to go through underwriting. Fast forward to today—I called simply because I received three different auto policy quotes with three different prices and needed clarification. Instead, I ended up finding out—during that call—that they would not insure the home at all due to “too many investments in the area” and not wanting to take it on as a rental. No one reached out to explain this. No call. No follow-up. I was later told an email was sent at the end of March—but I never received it, and no one made any effort to ensure I was actually informed of such a major decision. At the same time, they removed my multi-car discount—even though the homeowner’s policy is paid through July—again, without any communication beforehand. When I tried to address this with Greg, he stated he was the manager and made it clear there was nowhere else to go. His tone throughout was dismissive, nonchalant, and completely lacking empathy. So to summarize: * Disrespectful interaction from the start, including no acknowledgment after a personal correction * Conflicting auto quotes with no clear explanation * Major coverage decision only communicated after I called * Claimed email notice that was never received—and no attempt to follow up * Loss of discounts without explanation Loyal customers deserve clear communication and basic respect—especially during a difficult life transition. This was handled poorly across the board, and I will be taking my business elsewhere."

"Joshua is amazing! So knowledgeable, extremely friendly, and i never have a problem reaching him or getting a reply. Got me insured at a great price and made the process super easy"

"Olena Delgado was very helpful and guided me to insurance I was looking for. I found her to very respectful and appropriate."

"Megan cotton has been my insurance agent for over a year, and I am extremely grateful for her wonderful service. She response very quickly, 100% transparent, and if I’ve ever had issues they were resolved within the same day. Definitely look forward to using State Farm for all my future endeavors, Due to Megan’s competent work ethic."

"Great experience with Dan Pulaski State Farm! The team is friendly, knowledgeable, and always quick to help with any questions. They made getting insurance simple and stress free Highly recommend!"

"Great agent very knowledgeable and gave us some amazing annuity's and long term financial support. Highly recommend his team."

"I had an amazing experience working with Greg Wielgus at State Farm. He was incredibly professional, friendly, and even brought some humor into the process, making it so much more enjoyable. Greg was very detailed and thorough, patiently guiding me through every step and ensuring I fully understood my options. His helpfulness and genuine care for his clients really stood out. I highly recommend Greg if you're looking for someone who makes insurance feel easy and stress-free!"

"A special thanks to the Danny Pulaski agency for donating a camper shell to the American Red Cross emergency response vehicle. This was a nut needed item as we can now carry more supplies to those who need them the most. True hero to the community and an awesome human being."

"Barely anyone responds to their emails and could not give me straight answers on my questions horrible service"

"I recently got insurance with Danny’s office and it has been an incredible experience. Megan helped me get set up with a great rate and more coverage than I had prior. I didn’t realize I was able to bundle so much and save! I highly recommend Megan and this office for making this such an easy experience."

"Morgan put a tremendous amount of time and detail in getting me the best value for a home and auto insurance bundle. State Farm is offering more protection for our home than anyone else ever has. Plus, we are saving a couple of hundred dollars on the cars. I highly recommend Morgan and couldn’t preach enough that your insurance needs should be with the Pulaski State Farm group!"

"Great customer service and helps you save money and get the best insurance prices."

"I have been with State Farm for many years… it’s always a pleasure to speak to your staff! They’re personable, knowledgeable, and extremely customer service oriented."

"Best service in insurance from the best agents around."

"Always very professional. The entire staff is very quick to respond to any issue and available when needed. After more than seventeen years I am still a very happy customer."

"Excellent response to inquiry."

"I have been a State Farm customer since I was 16 years old, and with this agency for several years, but I have decided to make a change based on my experience on a small claim that was denied. After making a claim and send over a couple of documents that were asked, my claim was denied, I even had the dealership that I’m having the repair fixed reach out to the agency to see if they could help get the claim resolved but was told there was nothing they could do. I’m so disappointed that after all of these years of being with this agency and State Farm that there is no sense of loyalty or willingness to fight to get this claim resolved."

"Greg and Susan and the entire team are very friendly and easy to work with, if you have a question or concern they will make sure you have the answers you need. Great experience with all of the people in this office!"

"Jason is so efficient! Anytime I need to make updates he makes the process quick and easy. Literally had a 5 minute conversation to update my policy with a new vehicle. This is why I have been with them since I started driving in high school, their customer service is unmatched!!!!!!!!"

"I was a customer for a while since I had a friend who worked there before and helped get me a great deal. I stayed on for a while, but found a better deal elsewhere. It seemed cool, then the time came for renewal. The first couple of cycles, they seemed to understand. Then the latest renewal came in August. I chose to stay with the provider I had switched to and State Farm called, asking if I'd return. I told them once (about a month ago) that I was happy with what I had. Didn't seem like a big deal, but since then, I've been getting at least one call a day from them (sometimes even 2-3) like they were some psycho ex-girlfriend or something. I already I told them I switched and was happy, so why do you insist on blowing me up so much?!?!?! This kind of action makes me not want to consider switching back, even if I got a better deal from y'all."

"I am very happy with the service we got from Jeremy and Danny. They made sure that we got all the things we needed on our policies. They were very professional and helpful."

"Danny Pulasky has been our Insurance agent since 1997 when we first moved in to Frisco as Homeowners and never needed to make changes trying to switch Insurance Companies for a lower Insurance Cost. No other Company can get even closer to what we have, comparing exactly apples to apples certainly! Thank you, Danny, Jason, Courtney, Berny and many of the previous people who worked in the office in the past for the professional and friendly service you all provided and keep providing. Miguel"

"Had this insurance for 10+ years and they’ve been amazing throughout the process of several claims over that time period."

"I have been with this office for many years and always receive great, quick and courteous service. I usually deal with Courtney or Jason and they have been very professional and prompt in taking care of or answering my questions"

"The staff is incredibly smart, helpful, and went above and beyond with making sure i had the right insurance for me. Thank you Greg!"